Frequently Asked Questions

Honest answers
to real questions

These are the questions students, teachers, and parents have actually asked us. If yours isn’t here, the Contact page is open.

The basics

About the platform

Is it really free? What's the catch?

Yes — really free. No card required, no subscription, no premium tier hidden behind a paywall. Every Ghanaian student, teacher, and family can use the full platform at no cost.

There is no catch. The platform is currently self-funded by the founder. Long-term, we’re pursuing institutional partnerships (NaCCA, schools, foundations) and ethical funding paths — but individual learners will always be free.

How do you handle my child's data?

We do not sell your child’s data. We do not profile children for advertisers. We do not share learning data with third parties for marketing.

The data we do collect is the minimum needed to make the platform work — account info, learning progress, conversation history with Frema and Berur. It’s used to improve YOUR experience, not to be sold. Full details are in our Privacy Policy.

Is this approved by NaCCA or GES?

StudyPlugHub Ghana is not currently endorsed by NaCCA, GES, or the Ministry of Education. Our curriculum data is grounded in NaCCA September 2023 frameworks, and WASSCE-anchored to WAEC 2024 papers — but that’s alignment, not endorsement.

We’re pursuing official partnership conversations in good faith. We’ll tell you the moment that changes.

Curriculum & exam scope

What we cover

Does it cover JSS, SHS, and WASSCE?

Yes. 100% of JSS is covered, aligned to NaCCA Common Core Programme. All 39 Ghana SHS subjects are shipped — 37 NaCCA 2023 core subjects plus Spanish and Arabic foreign languages. The Sprint G+3 EXTENSION (May 2026) closed the SHS atlas.

WASSCE anchoring: every applicable SHS subject is anchored to WAEC 2024 past papers and Chief Examiners’ Reports. A few of the newest NaCCA 2023 electives (the first-cohort subjects) are anchored to NaCCA itself ahead of their first WASSCE sittings.

Note: some subjects ship with thinner pedagogical depth than others while we work through the curriculum. We’re thickening them month by month, and we’re always honest about which is which.

What about TVET?

TVET — Technical and Vocational Education and Training — is the next major build, and we’re honest that it’s not yet shipped.

Ghana’s TVET pathway is real and important: CTVET (Commission for TVET), the NVTI network, GES technical institutes like Accra Technical Training Centre, Kumasi Technical Institute, Tema Technical Institute, Asuansi, and others. WAEC examines TVET subjects across welding, auto mechanics, electronics, building and construction, fashion design, catering, agriculture, plumbing, beauty therapy, and more.

For now, the platform covers the academic SHS pathway (39 subjects) and 100% of JSS. TVET learners are welcome to use the general AI tools (Frema, Berur, Writing Coach), but the dedicated TVET curriculum data is on the roadmap — not yet built. We’ll announce when we’re close.

Can university students use it for research and presentations?

Yes — with a clear caveat.

We don’t have university curriculum content the way we have NaCCA SHS content. But the tools work for tertiary use cases: Frema (the AI tutor) can help university students explore concepts, draft outlines, and study; Writing Coach helps with academic essays and structure; and Berur (the chatbot) is a strong general study companion for presentations and research.

Think of it as: the tools are general-purpose enough for university study, the curriculum data is JSS / SHS specific. Many of our higher-ed users find that combination very useful.

Can my school use this for our whole class?

Yes — and we’d love that. The platform is free for every student and every teacher individually, which means a whole class can use it at no cost.

For schools or districts that want a more coordinated rollout, training, or to discuss curriculum integration, get in touch at partnerships@studyplughub.com.

Tech & practicalities

How it works

How is this different from ChatGPT?

ChatGPT is a brilliant general-purpose AI. StudyPlugHub Ghana is built for one specific job: Ghanaian education.

A few key differences:

Curriculum-grounded. Every claim Frema makes can be traced back to a NaCCA Learning Indicator. ChatGPT doesn’t know NaCCA.

WASSCE-anchored. We’ve indexed WAEC 2024 papers and Chief Examiners’ Reports. We know what WASSCE actually tests, in the way WASSCE actually tests it.

Ghanaian context. Cape Coast Castle, Tema Oil Refinery, Auntie Ama from Koforidua, kenkey, Sankofa — our examples are Ghanaian by default.

Ethical guardrails. Frema teaches Socratically. She won’t just hand a student the answer. Three layers of content safety run on every conversation.

Free, no card. ChatGPT’s best features sit behind a paywall many Ghanaian families can’t access.

What languages do you support?

Right now: English.

On the roadmap: Twi, Ga, and Ewe. So a student can think in the language they think in, and learn in the language they sit exams in.

No confirmed date yet — we’ll announce when we’re close.

Note: Spanish and Arabic are available as subjects you can study on the platform — those are NaCCA SHS subjects we cover, not UI languages.

Will it work offline?

Yes — with one honest caveat.

StudyPlugHub now works offline. Once you’ve opened the platform online, your lessons and study content stay available with no data — we’ve tested this on a real phone in airplane mode, so if your network drops, your studying doesn’t.

The one thing that still needs a connection is Frema, the live AI tutor — her answers are generated in real time, so she needs to be online. Offline mode covers the content you’ve loaded, not live AI chat.

We’re honest about that line, and we keep widening what works offline.

The humans

About who's behind it

Who built this?

StudyPlugHub Ghana was built by Derick, a Ghanaian based in Geelong, Australia, working as an NDIS Team Leader by day and building this platform by night.

The two AI personas — Frema (the tutor) and Berur (the chatbot) — carry the names of his children.

It’s a one-person project for now. Read the full story on the About page.

How can I report a problem or share feedback?

Two paths:

1. Email us at hello@studyplughub.com — we read every message.

2. Use the Contact page to find the right inbox for your situation (teacher feedback, school partnership, press, etc.).

If something is broken, please tell us. If something is great, please also tell us — we’re a small team and feedback keeps us going.

Still have questions?

The Contact page has the right inbox for every kind of question — students, teachers, schools, press, or partnerships.

Get in touch